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Loss or damage must be reported within ten (10) days and product issues must be reported within thirty (30) days to receive credit or replacements. Shipping charges are not refundable. All returns require a Return Merchandise Authorization (RMA) in advance. An RMA is valid for thirty (30) days from date of issue. All returns must be packed securely in original packaging, and must be 100% complete, unused, and in re sellable condition or they may be refused and credit denied. We reserve the right to inspect all returns to verify claims. Any credits, refunds or replacements are made after return goods are received. No credits or refunds will be issued for custom-made products, special order items, items that are lost or damaged during return, items that have been printed, or items not purchased from Chazerly Designs, Inc. Unauthorized returns will be refused and returned at the customer's expense. We reserve the right to refuse credit on any return.
Orders placed after 1:00 p.m. Central Time may ship the next business day. Items not immediately available may be placed on backorder without notice. If your credit card is declined, it will delay shipment of your order, possibly without notice. We are not responsible for delays caused if your credit is denied. Standard shipping is via U.P.S. Large orders may ship via truck. We may, at our discretion, double-box breakable items. Double boxing is $3.00/box. International shipments may require additional documentation fees. International customers are responsible for their own duties and taxes. Claims: We do everything possible to pack things carefully for you, including double-boxing. Nevertheless, some products are fragile and things can happen that preclude all our efforts. Some breakage during shipping should be expected. Inspect your shipments immediately. You must notate any loss or damage on the bill of lading before signing. You must notify us of any loss or damage in writing within ten (10) days in order to receive credit or replacements. Please save broken items and packing material for at least two weeks. Some carriers require inspecting these goods in order to pay damage claims. Damage or loss claims are subject to approval by the carrier. Product quality issues must be reported within thirty (30) days to receive credit or replacements. Chazerly Designs, Inc. is not responsible for claims or amounts above the cost of goods. Shipping charges are not refundable.