MATRIX

At Crystal House, we have been creating exquisite sand-etched engravings on crystal since our establishment in 1999. With an unwavering commitment to quality and craftsmanship, we have built a reputation as a trusted provider of personalized crystal creations. Our team of skilled artisans is dedicated to bringing your visions to life. Whether it's a cherished photograph, a heartfelt message, or a company logo, we can transform any image or phrase into an elegant and timeless engraving on crystal either for a wedding gift, an anniversary memento, a corporate award, or a special token of appreciation. We believe that each crystal creation should tell a story and evoke emotions that will be treasured for a lifetime thus our meticulous attention to detail ensures that each piece we create is a true work of art, capturing the essence of your sentiment with unparalleled precision. We take great pride in our collaboration with the US Navy, an honor that speaks to the exceptional quality of our work. We have had the privilege of contributing to significant milestones and achievements of the brave men and women serving our country. In addition to our own sand-etched engravings, you can shop local from Crystal House products from renowned brands such as Nambe, Kosta Boda, Vista Alegre, and Orrefors. These exceptional pieces, known for their elegance and craftsmanship, can be personalized to create a truly unique and unforgettable gift or keepsake.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.