Return & refund Policy

Return Policy
Loss or damage must be reported within ten (10) days and product issues must be reported within thirty (30) days to receive credit or replacements. Shipping charges are not refundable. All returns require a Return Merchandise Authorization (RMA) in advance. An RMA is valid for thirty (30) days from date of issue. All returns must be packed securely in original packaging, and must be 100% complete, unused, and in re sellable condition or they may be refused and credit denied. We reserve the right to inspect all returns to verify claims. Any credits, refunds or replacements are made after return goods are received. No credits or refunds will be issued for custom-made products, special order items, items that are lost or damaged during return, items that have been printed, or items not purchased from Chazerly Designs, Inc. Unauthorized returns will be refused and returned at the customer's expense. We reserve the right to refuse credit on any return.

Accounts:
By placing an order with us you warrant that you are solvent and have the funds available for purchase. Finance charges of 1.5% per month will be applied to past due accounts. A $35 NSF fee will be charged for any returned checks. Default on any payment, including finance charges and late fees, may be charged to your credit card on file. Payments for past due or NSF amounts made via credit card may be subject to a 3% processing fee. Chazerly Designs, Inc. is not responsible for any overdraft charges which result from any purchase or the collection of past due amounts. You accept full responsibility for paying all collection costs, including reasonable attorney's fees.

Special Orders:
Special order items may over-run or under-run by 5%. No credits or refunds will be issued for custom-made products, special order items (see also: Returns).

All measurements are approximate, subject to change without notice, and intended for your reference purposes only.

Pricing:
All prices are subject to change without notice. Unless otherwise stated, all prices are FOB Darien, Illinois, and do not include shipping. Quantity discounts may be available upon request.

Ordering:
All first-time orders require payment upon shipping. We accept Visa, MasterCard, American Express and Discover cards, as well as money orders, cashier's checks, and wire transfers. Wire transfer fees and International documentation fees may apply. Any C.O.D. orders accepted are certified check or money order only.

Shipping:
Orders placed after 1:00 p.m. Central Time may ship the next business day. Items not immediately available may be placed on backorder without notice. If your credit card is declined, it will delay shipment of your order, possibly without notice. We are not responsible for delays caused if your credit is denied. Standard shipping is via U.P.S. Large orders may ship via truck. We may, at our discretion, double-box breakable items. Double boxing is $3.00/box. International shipments may require additional documentation fees. International customers are responsible for their own duties and taxes. Claims: We do everything possible to pack things carefully for you, including double-boxing. Nevertheless, some products are fragile and things can happen that preclude all our efforts. Some breakage during shipping should be expected. Inspect your shipments immediately. You must notate any loss or damage on the bill of lading before signing. You must notify us of any loss or damage in writing within ten (10) days in order to receive credit or replacements. Please save broken items and packing material for at least two weeks. Some carriers require inspecting these goods in order to pay damage claims. Damage or loss claims are subject to approval by the carrier. Product quality issues must be reported within thirty (30) days to receive credit or replacements. Chazerly Designs, Inc. is not responsible for claims or amounts above the cost of goods. Shipping charges are not refundable.

Payment Methods
All first time orders require payment in advance. We accept Visa, MasterCard, American Express, Discover cards. C.O.D. orders may be accepted for domestic shipments only. Payment must be made with a certified check or money order.

Shipping Methods
Standard shipping is via UPS. Large orders may ship via truck. Orders placed after 1:00 p.m. Central Time may be shipped the following day. Items that are not immediately available may be placed on backorder without notice.


Refund Policy 

For products ordered on these sites, CHAZERLY DESIGNS’, INC.will provide to the purchaser a refund or exchange so long as the merchandise returned is new, unused, returned to CHAZERLY DESIGNS’, INC. within 30 days of the date of purchase, and accompanied by a properly completed returns form (provided to the purchaser with any CHAZERLY DESIGNS’, INC. product shipment).

For gifts, CHAZERLY DESIGNS’, INC. will provide to the gift recipient a gift certificate redeemable for products and services on waterford.com and wedgwoodusa.com web sites only, so long as the merchandise returned is new, unused, and accompanied by a properly completed returns form, including the gift recipient's e-mail address.

If the gift recipient fails to provide CHAZERLY DESIGNS’, INC. with his or her e-mail address, the purchaser's account will be credited for the product returned. CHAZERLY DESIGNS’, INC. requires a properly completed returns form and prepaid shipping charges or postage for any and all returns, and will accept and process returns only for purchases made using these sites.

CHAZERLY DESIGNS’, INC.undertakes no obligation to accept returns for products purchased on third-party Web sites or in a physical retail store, or to accept returns for personalized products, including but without limitation engraved CHAZERLY DESIGNS’, INC. products.

For more information about our returns policies, please see the Returns section of our Frequently Asked Questions page.

DISCLAIMERS

"As Is" and "As Available" Basis: These sites and the materials contained therein are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, as to the operation of these sites or the information, content, materials, products or services included on these sites. You expressly agree that use of these sites, including all content, data or software distributed by, downloaded or accessed from or through these sites, is at your sole risk and responsibility.

WARRANTY DISCLAIMER

EXCEPT FOR SUCH EXPRESS WRITTEN AND PRODUCT-SPECIFIC WARRANTIES AS MAY BE MADE TO A PURCHASER, CHAZERLY DESIGNS’, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, MATERIALS, CONTENT, SERVICES AND PRODUCTS ON THESE SITES.

CHAZERLY DESIGNS’, INC.DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THESE SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, SUBJECT TO CORRECTION OR THAT ANY SUCH MATERIALS AVAILABLE FOR DOWNLOAD FROM THESE SITES ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES.

CHAZERLY DESIGNS’, INC.IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, OR PHOTOGRAPHY.

WHILE CHAZERLY DESIGNS’, INC.ATTEMPTS TO ENSURE YOUR ACCESS AND USE OF THESE SITES IS SAFE, CHAZERLY DESIGNS’, INC. CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THESE SITES OR ITS SERVER(S) WILL BE ERROR-FREE, UNINTERRUPTED, FREE FROM UNAUTHORIZED ACCESS (INCLUDING THIRD-PARTY HACKERS OR DENIAL OF SERVICE ATTACKS) OR OTHERWISE.