Prequently asked questions

Products Available for Personalizing will have an upload image button to the right of the product image. If you want to personalize and the button is not available send an email to with the highest resolution ..Jpeg .PNG or .EPS
Although we strive for perfection there are will always be slight variations between products. This is the nature of Handcrafted Products.
For Monograms or Text about a weeks time. For Logos or other more complicated Graphics about a 2 week turn around.
All of the Crystal House Branded Glassware and awards are made in the USA. Engraving done on all products are engraved by our Master Engraver Elias Akwo here in Aurora Illinois USA
No. A line or cord is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.
Tiny bubbles the size of a pin point sometimes form in the fusing or melting process and do not affect the quality of the piece. Such slight variations are natural results of handcrafting.
Contact Us at or give us a call at 630-512-0400

Still have questions? Contact us leave a comment